With the new AVERio app (released March 2025) users can now directly update vie watch settings within the app. Please note - you must be a primary account holder to be able to access these settings. Primary account holders are the account holder. If you have been invited by a member of your family/friend to use the app, you will not have access to these settings.
Update the SOS Number
The SOS number is automatically called by the device when a fall is detected (if enabled) or when the SOS button on the device is pressed. This initiates a phone call between the device and the SOS number.
To update this number:
1. Tap the menu icon (top left)
2. Click the settings cog icon (bottom of the menu)
3. Scroll down to the "Manage Device Settings" section and tap "Watch Settings"
4. From here you can define the SOS number. (Note, if it's the first time you've done this on your device the number may be blank initially). Click Save:
5. A confirmation message in green will be displayed at the bottom of your screen:
IMPORTANT: Always perform a test SOS call after you've altered the SOS number by pressing the SOS button on the device. Confirm the device calls the intended number.
Update Fall Detection Settings
Fall detection can be enabled or disabled on the device. In addition to this, the sensitivity of fall detection can be set to one of three levels: Low, Medium and High. Users what are more active may require a LOWER sensitivity setting to avoid false alarms whereas more sedentary individuals may require a HIGHER sensitivity.
Experiment with the settings to find out which works best for you.
To Enable/Disable Fall Detection:
1. Tap the menu icon (top left)
2. Click the settings cog icon (bottom of the menu)
3. Scroll down to the "Manage Device Settings" section and tap "Watch Settings"
4. From here you can toggle the fall detection setting to OFF or ON. Note: if fall detection is set to OFF, you will be unable to amend the sensitivity level:
5. Once enabled/disabled, a confirmation message will be displayed at the bottom of your screen:
6. To amend the fall sensitivity, adjust the slider to either Low, Medium or High:
7. Once amended, a confirmation message will be displayed at the bottom of your screen:
Update Geofence Safety Zone:
The watch has the ability to alert you (by push notification not by phone) if the device leaves a specific geofence area. Note: the device must be being worn and must have sufficient battery to report a geofence breach.
This can be useful if you're concerned about someone leaving their home and becoming lost.
To Enable/Disable Geofence Safety Zone:
1. Tap the menu icon (top left)
2. Click the settings cog icon (bottom of the menu)
3. Scroll down to the "Manage Device Settings" section and tap "Watch Settings"
4. From here you can toggle the Geofence Safety Zone to OFF or ON. Note: if this setting is set to OFF, you will be unable add a postcode:
5. With the setting ENABLED, add a postcode by tapping on the "Search" button. A screen will open with a field to add your desired postcode. Once you've added the postcode, click the search button (magnifying glass):
6. The map will update with your desired location. Click the SAVE icon to finish. A confirmation message will be displayed. Click "YES" to continue:
7. A confirmation message will be displayed. Click "OK", to continue:
Note: The new postcode will only display in the app once you have closed the settings screen and re-opened it.
8. You can also update the Geofence Boundary Radius. This is how fae (in meters in a straight line) the device must be before it triggers a Geofence Safety Breach. To update the radius, select a value from the drop down menu and click save:
9. Once amended, a confirmation message will be displayed at the bottom of your screen:
Update Battery Alerting:
The watch can notify you if the battery level is low. This can be handy to ensure you or the person wearing the device is made aware in sufficient time to avoid the device battery becoming completely depleted.
To Enable/Disable Battery Alerting:
1. Tap the menu icon (top left)
2. Click the settings cog icon (bottom of the menu)
3. Scroll down to the "Manage Device Settings" section and tap "Watch Settings"
4. From here you can toggle the Low Battery setting to OFF or ON. Note: if Low Battery Alerts is set to OFF, you will be unable to amend the battery level:
5. To amend the threshold that the alert will be raised, select an option from the "Low Battery Level" dropdown and click "Save". Once amended, a confirmation message will be displayed at the bottom of your screen:
If you experience any issues trying to amend the settings on your device, you can contact our support team by emailing: support@averio.co.uk