Sometimes, when logging in to the AVERio mobile app for the first time, users might encounter an "API Error" or failure for device or resident / service user / person data to load.
If this happens, please do the following:
1. Tap the menu icon (top left)
2. Tap the settings icon (a cog) located at the bottom of the menu
3. Scroll down to "Support Tools" and select "Re-Sync Account Info"
4. When asked, click "Proceed":
5. You will be logged out automatically. Log back in and check if the issue persists. If it does, please contact support (support@averio.co.uk).
If this happens, please do the following:
1. Tap the menu icon (top left)
2. Tap the settings icon (a cog) located at the bottom of the menu
3. Scroll down to "Support Tools" and select "Re-Sync Account Info"
4. When asked, click "Proceed":
5. You will be logged out automatically. Log back in and check if the issue persists. If it does, please contact support (support@averio.co.uk).