Please note: there is a known issue in the current app version causing problems with account synchronisation. For most users, the steps below rectify the issue. If you're still experiencing an issues, please contact us at support@averio.co.uk
A fix is due to be pushed to out mobile app over the next few days.
Our support team is able to amend the following device settings for you remotely in the mean-time:
- SOS number
- Fall Settings
- Geofence Post code
- Health sensor/GPS update frequency
Thank you for your patience.
Sometimes, when logging in to the AVERio mobile app for the first time, users might encounter an "API Error" or failure for device or resident / service user / person data to load.
If this happens, please do the following:
1. Tap the menu icon (top left)
2. Tap the settings icon (a cog) located at the bottom of the menu
3. Scroll down to "Support Tools" and select "Re-Sync Account Info"
4. When asked, click "Proceed":
5. You will be logged out automatically. Log back in and check if the issue persists. If it does, please contact support (support@averio.co.uk).